FAQ - Frequently Asked Questions

Question:
Is there any difference between the solehotels Tannenhof and Winterberg?
Answer:
Both the "Tannenhof" and the "Winterberg" hotel are located side by side to each other in front of the "Soletherme" (salt water thermals). The access to the "Soletherme" is almost the same from both houses. The main difference between our two hotels is that the reception as well as our restaurant and breakfast room are located in the "Tannenhof" hotel. There is a lift in the "Tannenhof" hotel but none in the "Winterberg" .Whereas you have a player's lounge in the "Winterberg" hotel. Of course all the facilities are available to our guests of both hotels.

Question:
How can I access the "Soletherme"?
Answer:
The "Soletherme" is located directly behind the two hotels. Just a few steps through the garden, about 50 meters and you're there. Almost all the guests walk to the spa just dressed with the bathrobe, even in winter. But there is a locker room at the "Soletherme" as well.

Question:
How often can I use the "Soletherme"?
Answer
During business times you can use the "Soletherme" as offen as tou like, there is no time limit. You get a chipcoin at our reception which allows you free access to the "Soletherme". (Mon.-Sat. 8.00 - 21.00, Sun. 8.00 - 19.00)

Question:
Can I still use the "Soletherme" also on departure day?
Answer:
You can use the "Soletherme" (the entranceis free) as long as you have booked your room. On arrival day ypu can use it from 2pm, on your departure day until 11am. If you wish to, we can offer you the entrance for thehole departure day at a special price of  9.50 €.

Question:
When can I book a massage or beauty treatments?
Answer:
We recommend our guests to book special treatments as early as possible directly at the "Soletherme".
http://solehotels.de/en/wellness/treatments

Question:
Do i have to reserve a table for dinner at the restaurant?
Answer:
We recommend you to reserve a table when you check in or when you have your breakfast. If you have booked half-board, a table will be automatically reserve an laid for you.

Question:
Where can I park my car?
Answer:
There are parking places directly next to the "Tannenhof" and the "Winterberg" hotel as well. Additionally, we can offer you some parking spaces a little bit hidden in a locked area behind the hotels. These spaces a very spacious and a turning place as well. Please ask at the reception if you want to park your car there. Free parking is not allowed for Hotels in Germany (BFA AZ: XI R 11/14).